We offer a 1-year health guarantee including:
- Heart defects (scale 4 or above)
- Congenital Organ dysfunction result in death
- Congenital defect cause death
- A congenital life-threatening defect that results in death
In case of your puppy develops any untreatable life-threatening congenital defect or death occurs by heart, organ, genetic defect, send the initial vet exams and the picture of the puppy dead. We will send you the same sex, breed, and quality you paid. Shipping is the customer's responsibility.
When making a claim, we require you to send us a copy of all of your initial vet exams that clearly indicates the death was caused by only congenital issue / no fault of the owner within 48 hours of initial diagnosis.
The doctor's exam/autopsy must clearly indicate the death from 100% congenital issue. Once the document is submitted, it will be passed on to our vet for a further review and has to come to an agreement that it is in fact, a congenital defect. The documents must be submitted within 48 hours of diagnostics.
All core vaccination, rabies and optional including Kennel Cough shots are given prior to travel. This also includes internal and external parasite treatment.
Hydrocephalus is declared only if the dog suffers from a seizure disorder.
We do not cover any treatable disorders or common disorders such as luxating patella, hernias, open fontanel, parasites, and blood sugar or skin issues.
Please feed your puppy properly to prevent Hypoglycemia/low sugar.
We properly treat all puppies with Parasites/worms, however, parasites/worms are not covered in our guarantee as they can reappear based on the environment and are very common in all puppies and are easily treatable.
We are not responsible for any vet bills after the first 3 days (72 hours) upon arrival. During the 3 day period, we will cover up to $300.00 of vet bills for treatment only; Excluding examination fee, x-ray, ultrasound, CT Scan, blood work, and other regular check-ups. Proof must be e-mailed to the seller before reimbursement may be made. Please allow up to 6 weeks to process any reimbursements, and seller reserves right to ask for additional documentation prior to reimbursement. The contract must be signed and executed in order to bind the health guarantee. The purchaser will receive the contract by e-sign upon an issue of Air Way Bill number for tracking. If the contract was signed after they received the puppy or have not been signed, or forfeited, expired, the 1-year health guarantee is voided.
We are not responsible for any vet bills or shipping for a replacement puppy.
All documents for the claim must be submitted within the 1-year period. Any congenital findings must be submitted within 48 hours of initial diagnostics.
We cannot guarantee a naturally occurring changes such as eye color, coat color or weight.
* How long does puppy live?
Generally speaking, it really depends on how you take care of the puppy. Our puppies do not come from a puppy mills/farms. All our puppies come from reputable breeders who specialize in each breed. Inbreeding or puppies from puppy mills/farms affects the quality of life and causes shorter lifespan of a puppy due to their environment and heredity. Our puppies are expected to live as long other dogs in the same breed does.
* Does puppy grow in size?
Yes. They are living animals and not a toy.
Although we estimate the size and weight of the puppies, it is by no means a guarantee. The way we estimate is based on the parents and the grandparents of the given puppy along with the current size and because of this, the puppy may end up smaller or bigger than what we estimated them to be. Exercise and diet will also affect the size and weight of the dog as in overfeeding the dog to be overweight.
*Vets & estimates by the local vet
Please check out ‘About Us’ page for how closely each puppy is health monitored before all puppies are sent. All our puppies need to be approved for the travel before they can be booked for the flight.
When you take our puppy to your local vet, they can be estimated to be much younger as the vets base the size and growth speed based on a typical puppy in the same breed. Since our puppies are much smaller in size, they have a slower growth rate. For example, the growth of permanent teeth, descending of the testicle or when the puppy goes into a heat cycle is often delayed.
Our videos are posted when the puppy is 3 months of age, and it takes normally 4-6 weeks before the booking can be arranged which makes the puppy at around 4 months minimum before they can travel.